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Home Privacy

Privacy policy

This privacy policy describes what personal data Gem-Forest collect from you and how we use your personal data. It also describes your rights and how you can exercise them.

When do we collect your data?

We collect your data when you:

  • First access our website. We use cookies, please refer to the cookies webpage to learn more.
  • Sign up for our newsletter.
  • Use our contact forms.
  • Purchase our products.
  • Use social media buttons to share, mention or tag about us.
  • Communicate with our customer service.

What data do we collect?

  • Information about how you use our website.
  • Your contact information when you interact with us: name, postal address, mobile or telephone number, email address.
  • Purchase details including your choice of payment and transaction number. Remember that we do not collect your bank details and/or payments details such as credit card when you buy products from us.
  • Customer service information – all kind of communication and correspondence between you and our customer service department.
  • Your order history.

Why do we process some of your data?

  • In order to handle and deliver your order.
  • To meet the requirements of tax and accounting legislation – to declare and count our sales.
  • To be able to handle issues you might encounter: questions about our products, returns and guarantees.
  • To send our newsletter if you gave consent to it.

Who do we share your data with?

We will never share or sell your personal information to third parties unless required by law. You'll find the list of legal necessities down below:

  • We might transfer the necessary personal data to accountancy service providers as well as tax and other public authorities when specific legislation requires it.
  • We provide your name, address, email and possibly phone number to the shipping company that delivers your product.

How long do we store your data?

We will store your data for as long as it is required by law and regulation.

What are your data protection rights?

  • To be informed.
  • To access: you can access your personal data anytime you need it by sending us an e-mail. You might have to prove your identity and sign documents to make it secure for us and our customers.
  • To rectify: if needed, you can ask us to rectify your personal data.
  • To erase: for some reasons, you can ask us to erase some of your personal data.
  • To restrict: if required, we can restrict the way your personal data are used by our company.
  • The portability: you might ask us to transfert part of your personal data to another company or organization under secured conditions.
  • To object to processing.
  • Rights relating to automated decision-making and profiling.

Security of your data

Gem-Forest assures that we have taken all administrative, technical and physical measures to protect your personal data against accidental, unlawful or unauthorized destruction, loss, access, disclosure or use.

We ensure that your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. This is noted by a small “lock” icon for any website which uses SSL and is situated in the very beginning of your address bar, right before the web address.

Links to other websites

Our website can contain links towards other websites/organisations that do not belong to us or are not controlled by us. We are not responsible for third parties website. We encourage you to read the privacy notices on the other websites you visit.

Data controller

All legal entities within Gem-Forest group operate as data controllers within the meaning of GDPR – (EU) 2016/679 – Art. 26.

Changes

This Privacy Policy may be updated periodically to reflect changes in our personal information practices. For significant changes, we will notify you by posting a prominent notice on our website indicating at the top of the Notice when it was most recently updated. Please review this Privacy Policy from time to time to stay updated on any changes.

Updates

Our Privacy Policy was last updated 01/02/2022. You can view the most current version of the Privacy Policy at any time by clicking on the hyperlink “Privacy Policy” located in the footer area of the Gem-Forest website.

Contact

If you have any questions, you can contact us at any time by sending us an email.

FAQ

All of our gemstones are certified by Julien Boemo (FGA). He is a qualified gemologist graduated from the international school of Gem-A in London.

Shipping is free to Metropolitan France. Depending on the country you live in, shipping rate may change. Please go to your shopping cart and select the country you live. By doing so, you'll know the exact amount of your shipping cost.

We accept the following methods of payment:

  • Debit or credit card - Visa, mastercard or American Express.
  • Paypal - Available all around the world. You do not need to be subscribed to use it.

Your invoice will be sent to you by email.

Your data is fully encrypted and cannot be read by any third party. We do not collect your bank, debit or credit card details. Our website operates on a valid SSL certificate.

Unless otherwise stated in your order confirmation, we ship our products within one to three business days after order. Time for the carrier to deliver your parcel may vary depending on the country you live in. It usually takes less than ten business days to be delivered all over the world.

We have a 14 days return policy for products purchased online at www.gem-forest.com. In another word, you have 14 days of the date you took receipt of the ordered product or the order reached the collection point to let us know that you want to send back your product and cancel your order.

Before returning your parcel, contact us first for further instructions. In your email, send us the following information:

  • Email provided to purchase your product
  • Item name and weight (if applicable)
  • Customer name
  • Order number

You are repsonsible for postage, protection of the product and shipping cost. Returned item(s) must be unused and in original condition.

Always use a traceable shipment to send back your product.

We will refund your order as soon as we will receive your product back in the original condition.

We will refund your money by using the same method of payment that you used to purchase our product.

Shipping country

Please select your country in the following list then click on update to check shipping rates.

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